This page explains how scatter slots collects, uses, and protects the personal information of players in the Philippines. Your privacy matters to us, and we are committed to handling your data responsibly and transparently.
A clear breakdown of the personal data scatter slots gathers from players in the Philippines and the purpose behind each type.
When you register on scatter slots, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account in line with our licensing obligations. We also collect your preferred currency, which for players in the Philippines is Philippine pesos (PHP). Your registration details are stored securely and are never shared with third parties for marketing purposes. Providing accurate information at registration ensures your account remains in good standing and withdrawals are processed without delay.
To process deposits and withdrawals in PHP, we collect payment method details such as e-wallet identifiers, bank account references, and transaction amounts. Full card or bank account numbers are never stored directly on our servers — payment processing is handled through encrypted, compliant third-party payment gateways. Transaction records are retained for the period required by applicable financial regulations. These records allow us to resolve disputes, process refunds, and comply with anti-money laundering requirements. You can review your transaction history at any time through your account dashboard.
We automatically collect technical data when you access the platform, including your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the mobile experience for players in the Philippines and detect unusual activity that may indicate unauthorised access. Usage patterns — such as which games or betting markets you visit — are analysed in aggregate to improve platform performance and content relevance. We do not use this data to build individual advertising profiles or sell it to data brokers. Device data is retained only for as long as it is needed for security and operational purposes.
As part of our Know Your Customer (KYC) process, we may request a government-issued ID, proof of address, or a selfie for identity confirmation. This is a standard requirement for licensed gaming platforms and protects both the player and the platform from fraud and identity theft. Documents submitted for KYC are stored in an encrypted environment with access restricted to authorised compliance personnel only. Verification is typically completed within one to two business days, after which documents are not used for any purpose beyond compliance. If your verification is unsuccessful, you will be notified with clear instructions on how to resubmit.
When you contact our support team via live chat or email, we retain a record of the conversation to ensure continuity of service and to resolve any follow-up queries efficiently. Communication records may include your account details, the nature of your query, and any attachments you provide. These records are used solely for support purposes and are not shared outside the platform's internal teams. You may request a copy of your support history at any time by contacting us directly. Records are retained for a reasonable period and then securely deleted in line with our data retention schedule.
If you set deposit limits, session reminders, or self-exclusion preferences through the responsible gaming tools, we store these settings as part of your account profile. This data is used exclusively to enforce the limits you have chosen and to support your wellbeing as a player. Responsible gaming preferences are treated with the highest level of confidentiality and are never used for marketing or profiling purposes. Changes to these settings may be subject to a cooling-off period to ensure they are applied in your best interest. You can review and update your responsible gaming settings at any time from within your account.
Players in the Philippines have clear rights regarding the personal information held by scatter slots. Here is what you are entitled to and how to exercise each right.
You have the right to request a copy of the personal data that scatter slots holds about you at any time. To make an access request, contact our support team with your registered account details and a description of the information you are seeking. We will respond within a reasonable timeframe and provide the data in a clear, readable format. There is no charge for a standard access request. If your request is complex or involves a large volume of data, we may notify you of a slight extension to the response period.
If any personal information held on your account is inaccurate or out of date, you have the right to request a correction. Common examples include a change of address, an updated mobile number, or a correction to a misspelled name. Some corrections may require supporting documentation to verify the change before it is applied. You can initiate a correction request through the support team or, for basic details, directly through your account settings. Keeping your information accurate helps ensure smooth processing of withdrawals and identity verification.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw consent and no other legal basis applies. Please note that some data — particularly financial transaction records and KYC documents — must be retained for a minimum period under applicable regulations, and erasure requests for this data may be declined on legal grounds. Where erasure is possible, we will confirm completion within a reasonable period. Erasure requests can be submitted through the support team using your registered contact details.
You have the right to object to certain types of data processing, including processing based on legitimate interests where your individual circumstances warrant it. You may also request that we restrict processing of your data while a correction or objection request is being reviewed. During a restriction period, we will continue to store your data but will not actively process it beyond what is necessary to maintain your account. Objection and restriction requests are handled by our compliance team and will be acknowledged promptly. If your objection is upheld, we will cease the relevant processing and notify you of the outcome.
We do not sell your personal information. This section explains the limited circumstances in which data may be shared and the security measures in place.
Encrypted payment data is shared with licensed payment gateways solely to process your deposits and withdrawals in PHP. These processors are contractually bound to handle your data securely and may not use it for any other purpose.
We may be required to disclose certain data to regulatory bodies, law enforcement, or courts where mandated by applicable law. Such disclosures are made only to the extent required and are logged internally for accountability.
KYC document checks may be processed through a trusted third-party verification service operating under strict data processing agreements. Your documents are used only for the purpose of confirming your identity and are not retained by the verification partner beyond the scope of the check.
Scatter slots applies industry-standard security practices to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is protected using TLS encryption, ensuring that information cannot be intercepted in transit. Sensitive data at rest — including KYC documents and payment references — is stored in encrypted databases with access controls that limit visibility to authorised personnel only. We conduct regular internal reviews of our security practices and update them in response to emerging threats. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable data protection obligations.
Our platform infrastructure is hosted in secure data centres with physical and logical access controls. Employees who handle personal data receive training on data protection responsibilities and are bound by confidentiality obligations. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about the security of your account, you are encouraged to update your password regularly and contact support immediately if you suspect unauthorised access.
If you have any questions about how scatter slots handles your personal data, the FAQ page covers the most common queries. You can also log in to manage your account settings and responsible gaming preferences directly.